Customer service

We deliver your order free of charge all over the world.

Most Lamastone jewelry is made to order. The delivery time is usually 5-20 days. If you have an order you can follow the whole processing procedure, see order status.

Yes, we offer an extensive and well illustrated jewelry guide with more than 50 A4 pages in all. If you should still have any questions, please contact our customer service.

You can follow your order in real time throughout the entire processing procedure as well as delivery. Go to My Account.

In accordance with the International Trade Law, we offer complete right to return or exchange the product within 15 days after you accept the delivery of ordered goods. More information about your return rights in accordance with the International Trade Law can be found at Consumer Agency. Read more about the return procedure for purchased goods in our Purchase Terms and Conditions.

Yes, we adjust the ring size free of charge for you to smaller sizes within 30 days after you have received the ring. Note that eternity rings usually cannot be adjusted after they have been made. This is why it is important to choose the right size when you order an eternity band. Read more about the return procedure for size adjustments in our Purchase Terms and Conditions.

To provide for the differing needs of our customers, we offer many methods of payment, e.g. payment by credit card, invoice and partial payment. For an updated list, please see our payment options.

All our jewelry is nickel safe. This means that even if you are allergic to nickel, you can wear any of the jewelry presented at this website. If you are very sensitive, we recommend that you take a closer look at materials like yellow gold, palladium and platinum.

All jewelry from Lamastone is insured until you confirm the delivery. All jewelry also comes with a 24-month factory and manufacturer warranty. If you would like to have any further insurance for the jewelry (such as theft insurance or loss insurance policies) we recommend contacting your insurance company. If you would like to receive any form of appraisal certificate for the jewelry, we are always happy to help.

We debit the card when your main order is sent.

Yes, we offer TAX-free shopping for customers who have the possibility to shop this way. For consignments outside the European Union, we send all goods without VAT. The customer is responsible for any other customer charges and taxes. Read more about TaxFree at Global Refund